Business Services

Total Quality Management

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Course Overview

The Total Quality Management (TQM) course provides participants with a practical understanding of quality principles and their application to improve organizational performance, processes, and services. It covers quality management systems, quality costs, the key characteristics of TQM, and practical approaches to implementation and continuous improvement. Participants will also learn how to apply quality tools to build a more efficient work environment, enhance customer satisfaction, and support organizational excellence and competitiveness.

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