On this page
- 01 Collection of Personal Data
- 02 Use of Personal Data
- 03 Sharing Information
- 04 Social Media Services
- 05 Student and Member Data
- 06 Direct Marketing
- 07 Your Choices
- 08 Website Usage Tracking
- 09 Cookies
- 10 Third-Party Websites
- 11 Information Security
- 12 Your Rights
- 13 Registered Address
- 14 Changes to This Privacy Policy
01 Collection of Personal Data
Information You Provide to Us
To facilitate the provision of educational and training services and improve your experience, we may collect personal information that you provide when registering for or using the Academy’s website and services.
Depending on the services you use, this information may include:
- Your name.
- Residential address.
- Phone number.
- Email address.
- IP address.
- Credit or debit card details and other payment information.
- Profile picture.
- Ratings and feedback.
- Online chat communications.
- Any other information you provide through the Academy’s services.
Information Collected Automatically
We may automatically collect certain information about your use of the Academy’s services and your interactions with us, as well as information about the device you use to access our services, including computers, mobile phones, tablets, smart TVs, and other devices.
This information may include:
- Your activity on Alrowad Academy services, such as selected courses and attendance or viewing history.
- Your interactions with our emails, website chats, instant messages, and text messages.
- Details of your interactions with customer service, such as the date, time, and reason for contacting us, chat transcripts, and, where applicable, your phone number and call recordings.
- Device identifiers or other unique identifiers.
- Advertising identifiers used on certain mobile devices, tablets, and streaming media devices.
- Device and software characteristics, such as device type and configuration.
- Connection information and page-view statistics.
- Referral information, such as referring URLs.
- IP address, which may help determine your general geographic location.
- Browser type and standard web server log information.
- Information collected through cookies, web beacons, and similar technologies, including certain advertising-related information.
Location Data
We may use geographic location data to provide certain location-based services and features. This information may include the real-time geographic location of your device, which may be determined through GPS, Bluetooth, IP address, or Wi-Fi access points.
Location data is handled in accordance with applicable legal requirements and only to the extent necessary for the purpose for which it was collected.
Where applicable, you may withdraw your consent or disable location-based features by turning off location services in your device settings or by choosing not to use features that rely on location data.
02 Use of Personal Data
We use the personal information we collect for various purposes, including providing, managing, improving, and personalizing our services, processing registrations, requests, and payments, and communicating with you regarding courses and services.
We may use your information to:
- Provide the courses and services you request.
- Communicate with you regarding your course and account.
- Process payments and verify payment methods.
- Provide customer support and assistance.
- Conduct statistical and marketing analysis.
- Test and improve our systems and services.
- Conduct customer satisfaction surveys and evaluate user experiences.
- Send information about services, products, and offers that may be of interest to you, in accordance with your preferences.
- Comply with legal and regulatory obligations.
- Prevent fraud, protect accounts, and verify identity when necessary.
The legal basis for collecting and using personal information depends on the nature of the information and the purpose for which it is collected. This may include providing a requested service, pursuing the Academy’s legitimate interests, obtaining your consent, complying with legal requirements, or protecting your vital interests or those of another person.
If you have any questions regarding how we use your personal information, the legal basis for processing it, or the mechanisms used to transfer it, you may contact our Data Protection Officer through:
05 Student and Member Data
All information collected during registration with Alrowad Academy is processed in accordance with this Privacy Policy.
Course information and educational data associated with your account are stored within the Student Portal, allowing you to access and use them in accordance with the applicable permissions and permitted access period.
Payment Data Protection
Payment information is transmitted through secure connections using SSL (Secure Socket Layer) technology and is handled in accordance with applicable security standards and procedures for protecting payment data.
“Remember Me” Option
The website may allow you to remain signed in to your account by selecting the “Remember Me” option.
This option applies to the device and browser used when it is enabled. If you do not want to remain signed in on a particular device or browser, you can simply sign out of your account.
06 Direct Marketing
From time to time, the Academy or certain trusted partners may contact you to inform you about promotional offers relating to courses, services, or related products by email or text message.
You will be provided with an option to unsubscribe from marketing communications, where applicable.
07 Your Choices
If you no longer wish to receive marketing communications by email, you may use the “Unsubscribe” link included in the email.
Please note that unsubscribing from marketing communications does not prevent us from sending essential service-related communications, such as account notifications, transaction confirmations, reminders, or information directly related to your courses and academic progress.
Mobile Notifications
You may choose to receive notifications from Alrowad Academy on your mobile device. You can disable these notifications at any time through your device’s notification settings.
Interest-Based Advertising
Certain technologies, such as cookies and advertising identifiers, may be used to understand users’ potential interests and provide more relevant content or advertising.
You may manage certain advertising and cookie preferences through your browser or device settings.
08 Website Usage Tracking
The Academy may use analytical tools and technologies to monitor website usage patterns and visitor traffic in order to improve the website’s design, develop its services, and enhance the user experience.
These tools are not intended to collect unnecessary personal information about users.
10 Third-Party Websites
The Academy’s website may contain links to websites or services operated by third parties.
This Privacy Policy does not cover the data collection practices or cookie policies of such third-party websites, as they are governed by their own privacy policies.
We recommend reviewing the privacy and cookie policies of any third-party website before using it or sharing personal information through it.
Any data collected through third-party websites is subject to the policies and responsibility of those third parties.
11 Information Security
The Academy places great importance on information security and implements appropriate technical and organizational measures to protect personal information against unauthorized access, use, modification, disclosure, or destruction.
The Academy uses SSL (Secure Socket Layer) technology to encrypt certain sensitive information, including personal and payment information, while it is transmitted over the Internet.
However, no method of transmitting data over the Internet can be guaranteed to be completely secure. Users should therefore take appropriate precautions to protect their login credentials and passwords.
12 Your Rights
Subject to applicable laws and regulations, you have the right to request access to your personal information held by the Academy and to request that inaccurate or outdated information be corrected or updated.
You may update certain information through the “Personal Information” section of the Student Portal after signing in to your account.
Depending on applicable laws, you may also have the following rights:
- The right to object to the processing of your personal information where permitted by law.
- The right to request restriction of the processing of your personal information in applicable circumstances.
- The right to request access to or portability of your personal information, where applicable.
- The right to withdraw your consent to processing where processing is based on your consent.
Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. It also does not affect processing based on another lawful basis.
For any questions or requests regarding your personal information or the Academy’s privacy practices, you may contact our Data Protection Officer at:
You may also have the right to lodge a complaint with the competent data protection authority in accordance with applicable laws and regulations.
The Academy may retain certain information for as long as required or permitted by applicable laws and regulations, including for billing, record-keeping, legal compliance, and the purposes described in this Privacy Policy.
When personal information is no longer required, we take appropriate measures to securely delete or dispose of it in accordance with applicable legal requirements.
13 Registered Address
Alrowad Academy Queen Rania Street Building No. 4 Amman, Jordan14 Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, legal or regulatory requirements, or data protection practices.
Any amendments or updates will be published on this page. Users are encouraged to review this Privacy Policy periodically to stay informed about the latest version.
04 Social Media Services
The Academy’s website may provide access to certain social media services or features.
If you choose to connect your account to a social media service, we may receive information that you permit that service to share with us based on your privacy settings, in order to improve and personalize your experience on the Academy’s website.
This information may include certain profile information, friend lists, ratings, or content that you have permitted to be shared.
The Academy’s website may also contain social media plugins or features. Using these features may result in certain information being shared with the relevant social media provider in accordance with your privacy settings.
We recommend reviewing the privacy policy of the relevant social media provider to understand how your information is collected, used, and shared.