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The Happiness of Clients course is designed based on the basic principles and foundations that mark the stage of customer happiness. Participants will be enabled to be aware of the happiness potentials, as they are designed to be fully compatible with the components of the Customer Happiness Equation, in addition to introducing participants to the instructions that an employee happiness employee can refer to and benefit from in his daily interactions with the dealers. Also, the participants will be empowered to understand the services design and familiarity with a package Selected tools that can be used and applied at different stages of service design.
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