Digital customer care

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Course Overview

The Digital Customer Care course is designed to develop participants' skills and enable them to engage customer service with the various departments of the organization such as the marketing and sales department and integrate them with social media to enhance the customer experience and improve the results of the marketing plan and the success of online marketing campaigns. The course also aims to enable the participants to formulate an effective digital strategy for customer service and enable them to meet the expectations of the customer quickly and efficiently, due to the direct experience and satisfaction of the customer with the quality of the service.

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{{ t('LblCheckingCart', productData.lang === 'en' ? 'Checking availability and price…' : '...جارٍ التحقق من التوفر والسعر') }}

{{ t('LblCartCheckFailedShort', productData.lang === 'en' ? 'We could not verify this course right now.' : 'تعذّر التحقق من هذه الدورة حالياً.') }}

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{{ t('LblBuyNowRemovesCartLine', productData.lang === 'en' ? 'This course is in your cart. It will be removed from it once the payment goes through.' : 'هذه الدورة موجودة في سلتك، وسيتم حذفها منها بعد إتمام عملية الدفع.') }}

{{ t('LblLoading', productData.lang === 'en' ? 'Loading…' : '...جارٍ التحميل') }}

{{ t('LblPaymentMethodsFailed', productData.lang === 'en' ? 'We could not load the payment methods.' : 'تعذّر تحميل طرق الدفع.') }}

{{ t('LblNoPaymentMethods', productData.lang === 'en' ? 'No payment method is available right now.' : 'لا تتوفر طريقة دفع حالياً.') }}

{{ t('LblPurchaseFailed', productData.lang === 'en' ? 'Sorry, that did not go through. Please try again.' : 'عذراً، لم تكتمل العملية. حاول مرة أخرى.') }}

{{ t('LblPaymentMethodUnavailable', productData.lang === 'en' ? 'This payment method is not available on this page yet. Please choose another one.' : 'طريقة الدفع هذه غير متاحة على هذه الصفحة حالياً. يرجى اختيار طريقة أخرى.') }}

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{{ t('LblPaymentFailedNote', productData.lang === 'en' ? 'No money was taken. You can try again or choose another payment method.' : 'لم يتم خصم أي مبلغ. يمكنك المحاولة مرة أخرى أو اختيار طريقة دفع أخرى.') }}

Digital customer care

Diploma plans

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