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Managers are constantly facing complex problem solving and critical decision making, and if not handled properly, these problems can have negative impacts on the operations and profitability of the organization. This course introduces managers to tools and techniques to ensure appropriate and lasting solutions to problems and to make the right correct decisions. Participants will learn how to develop the right way of thinking to find solutions to problems. This course also enables the participants to understand, analyze and perceive the different types of problems, perform an in-depth root cause analysis and make the right decisions to find lasting solutions. Participants will also discover that some problems cannot be solved using rational thinking, but they need a different and more creative approach. This course will enhance participants' skill in generating ideas and enabling them to lead creative teams. Finally, after forming solutions and making decisions, participants will learn how to convince stakeholders of their solutions and obtain their consent, and participants will be able to learn how to influence others and obtain support for decisions taken.
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